business; food & tourism in Scotland

The report is based on food & tourism in Scotland.

Different methods and tools that could be used for developing sustainable excellence, particularly how lean can help organisations to focus on improving processes with customers at the centre of what the organisation does. 

Importance of providing a holistic view of the organisation & why the TQM business excellence model is ideally placed to do this. 

Benefits to the organisation and throughout the supply chain (supplier to customer) from adopting an excellence model.

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