ACAS Mediation

Question 1
Write a Reflection on in class watching of ACAS Mediation 23:57 minutes YouTube video: Mediation in action: role-playing workplace dispute resolution.

Through analysis of the ACAS mediation exercise, available at https://www.youtube.com/watch?v=LO3OMVWN8lk, please reflect upon and highlight the key issues at stake in this example of workplace conflict, the stages of workplace mediation designed to meet the challenge and the limits and possibilities of mediation as a device for the resolution of conflict at work.

Note: This Reflection Exercise is designed to develop your communications, mediation and negotiation skills and analytical skills by demonstrating how context mediates the practical utility of ideas. The Reflection should reflect on your learning through this exercise and also how that learning will be transferred to the work role in HR in the workplace.

Question 2

Write a Reflection on in class activity of disciplinary case study roll play: you will be allocated a specific role to play (The customers case: Davis-head of department)

Note: This Reflection Exercise is designed to develop your communications, mediation and negotiation skills and analytical skills by demonstrating how context mediates the practical utility of ideas. The Reflection should reflect on your learning through this exercise and also how that learning will be transferred to the work role in HR in the workplace.

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